[Special Note] Please read the "AwwwBuy User Terms of Use" carefully and make sure to understand our rules for handling your personal information. During the reading process, if you have any questions, you can contact our customer service for consultation. If you do not agree to any terms in the agreement, you should stop visiting AwwwwBuy immediately.
Text of AwwwBuy User Terms of Use
Version update date: August 02, 2024
Version Effective Date: August 02, 2024
Introduction
[Read carefully] During the registration application process, you should carefully read the following agreement before clicking Agree to Registration. Please be sure to carefully read and fully understand the relevant terms and conditions in the agreement, including:
1. Agree with you on the terms of exemption or limitation of liability;
2. Agree with you on the terms of application and jurisdiction of the law;
3. As well as all kinds of important business-related tips and terms.
[Special Note] The AwwwBuy user registration agreement includes the AwwwBuy Platform Master Service Agreement and the Legal Notice and Privacy Policy. When you fill in the information according to the prompts on the registration page, read and agree to the agreement, and complete all registration procedures, it means that you have fully read, understood and accepted all the contents of the agreement. If you have a dispute with AwwwBuy due to platform services, the AwwwBuy Platform Master Service Agreement shall apply.
In the process of reading the agreement, if you do not agree to the relevant agreement or any of its terms, you should immediately stop the registration process.
The AwwwBuy Platform Master Service Agreement includes
1. User's confirmation and acceptance of the terms of service of this site
2. Service terms of each business of this site
III. Description of restrictions on international logistics and mailing
4. Limitation of liability level No commitment to guarantee
5. Agreement Update and User Concern Obligation
LEGAL NOTICE AND PRIVACY POLICY
"AwwwBuy Platform Master Service Agreement"
1. User's confirmation and acceptance of the terms of service of this site
The ownership and operation rights of various electronic services on this site belong to awwwwbuy. Only when users agree to all registration terms and complete the registration procedure can they become official users of this site. If the user clicks to agree to this agreement, it is deemed that the user has confirmed that he has the corresponding rights, ability and behavior ability to enjoy the services of this site, purchase and shop, etc., and can independently bear legal responsibilities. The terms of this agreement are a covenant dealing with the rights and obligations of both parties and are in force at all times.
Please be sure to read the following "Service Agreement" in detail:
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Service Agreement
Terms of Service and User Management
1. Confirmation and acceptance of the Terms of Service
The ownership and operation of this Registered User Service is owned by "AwwwBuy". The services provided must be strictly implemented in accordance with its issued service charter, terms of service and operating rules. At the same time, it also means that the user and "AwwwBuy" have reached the cost agreement and accepted all its service terms.
2. Provision of service information
"AwwwBuy" uses its own information and service platform to provide users with international purchasing services through the Internet. The consignee information provided by users must be detailed, accurate, true and valid, and the personal email address of users must also be true and valid. When the information changes, it should be submitted to "AwwwBuy" customer service in a timely manner. If the information provided by users is inaccurate and untrue, this website will not be able to provide effective services. And have the right to unilaterally suspend the service rights to this user.
3. User Data Protection Principles
Respecting the personal privacy of users is a basic principle of "AwwwBuy". Therefore, we will not disclose, change or disclose users' personal information to third parties and keep it in the registered user service profile of "AwwwBuy", unless we disclose it to third parties unless it is required by law or in response to customers' needs.
4. Rights to the Terms of Service
"AwwwBuy" reserves the right to modify or interrupt the service at any time without notice to the user, and this right is not liable to the user or third parties.
5. Security maintenance of user account/password
Once you register as a user of this website, you will have a member account, which is your username. When your username contains illegal or network-sensitive words, AwwwBuy reserves the right to make changes on your behalf. You will be legally responsible for all actions that occur with your username and password. Therefore, please keep your user name and password properly and do not disclose it to any third party, otherwise, you will bear all the legal consequences arising therefrom. If you find that your password may have been compromised, please change it promptly. You can enter the "Personal Information" in your "User Center" at any time to modify your password and information. You can also end your old account and open a new account, but you must notify our customer service staff immediately. So that the balance in your old account can be added to the new account.
6. User management
The user will be solely responsible for the content of the published information. The use of the Services by the User is in accordance with all local laws, national laws and international legal standards applicable to the Services of the Website. The user must follow:
⑴ When publishing information, it must comply with relevant Chinese laws and regulations.
⑵ Do not use online registered user services to engage in illegal activities.
⑶ Do not interfere with or disrupt network services.
⑷ Comply with all network protocols, regulations and procedures for using network registered user services. Users shall be legally responsible for their actions in the "AwwwBuy" registered user service. If a user disseminates or disseminates reactionary, pornographic or other information that violates national laws in the registered user service of "awwwwbuy", we will provide the system records to the relevant departments as evidence that the user violates the laws. At the same time, this information is deleted immediately without notifying the user.
LIMITED LIABILITY
"AwwwBuy" hereby reserves the right to pursue compensation for any direct, indirect, accidental or special use of network membership services or illegal use of information transmitted by service users to damage or cause damage to the image and honor of "AwwwBuy".
8. Refusal to provide guarantee
The User expressly agrees that the use of the Mail Service is at the User's own risk. "AwwwBuy" expressly disclaims any warranty of any kind, whether explicit or implicit, and the user understands and accepts that any information materials depend on the user and bear all risks and responsibilities for system damage or data loss.
9. Storage and restriction of service information of registered users of "AwwwBuy"
"AwwwBuy" does not set an upper limit on the amount of information transmitted, but this website reserves the right to determine whether the user's behavior complies with the requirements and spirit of the "AwwwBuy" registered user terms of service. If the user violates the provisions of the terms of service, it will interrupt his network registered user service account. The copyright of all the contents of this website belongs to "AwwwBuy". Anyone who needs to reprint the contents of the website must obtain the authorization of "AwwwBuy". On the contrary, it is regarded as infringement.
10. Exemption from liability
(1) For the product information provided on this website, we will try our best to make the products sold consistent with the product descriptions and patterns published on the website. However, during the shooting process, the goods will be affected by various factors such as lighting, color system, equipment differences, color difference and resolution of each computer. We cannot guarantee that the information described in the product will be exactly the same as the actual product sample. Especially in terms of color, it can only be based on the actual sample of the product.
(2) This website refers to the website designated by the user to purchase the designated goods. Under normal circumstances, the purchasing service is usually completed within 6-15 working days (this also depends on the "international shipping method" selected by the user). But make no final commitment. If the website provided by the user is out of stock, the price changes, the delivery is not timely, the goods are abnormal or other irresistible factors, resulting in the inability to complete the purchasing normally, we will communicate with the user in a timely manner. "AwwwBuy" will not be responsible for the losses caused by users.
(3) If the goods you purchase involve after-sales (such as missing, damaged, defective goods, etc.), please refer to the "Principles and Procedures of Goods Return/Return" in the help center of the website, and apply for after-sales within 72 hours after the package is signed. If the package is overdue, it will no longer be accepted.
(4) This website will not assume any responsibility if the package cannot be delivered to the destination due to the user's reasons.
(5) The purchasing process of this website does not accept any conditions negotiated by customers and merchants. Member customers of this website can only enjoy the rights of preferential activities and promotional activities announced by "AwwwBuy" on the official website, and no longer enjoy the rights of any preferential activities on other merchant websites.
(6) This website does not support purchasing the following products:
6.1. Night vision goggles, night vision devices, sights
6.2. Electric shock sticks, electric shock flashlights, and other electric shock functions
6.3. Swords and swords. Except for kitchen knives and daily tool knives.
6.4. Paintball guns, simulation guns, air guns. Please note that products with excessive simulation among toy guns will be included in the restrictions. There are no restrictions on ordinary toy guns, water guns, etc.
6.5. Electronic cigarettes, cigarettes, cigars
In order to ensure your normal delivery, we will take it out for you.
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2. Service terms of each business of this site
(1) [International Transshipment and Purchasing Business Service Policy]
1. Purchasing and parcel forwarding services
Purchasing agent: AwwwBuy purchases products sold by third-party merchants designated by you without service fees (except for some website products).
Transshipment: AwwwBuy offers transshipment services. Accidents such as customs penalties and refunds, delivery delays/damage and loss will occur when international parcel delivery. AwwwBuy will provide you with protection according to the platform compensation rules. At the same time, you also need to assess such risks when using the service.
Please be sure to read the following "Purchasing Instructions" in detail:
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Purchasing Instructions
What is a purchasing agent:
Purchasing, in layman's terms, means finding someone to help you buy the goods you need. It may be because you can't buy this goods abroad, or the price of this goods abroad is more expensive than that at home. Helping people buy goods from China and then delivering them abroad by express delivery is a common form of purchasing.
Through AwwwBuy, you can search for goods in all large shopping websites in China, and you can shop directly by paying in foreign exchange without RMB. All the goods in the country are at your fingers, which is absolutely fast and convenient!
Benefits of using AwwwBuy as a purchasing agent
1. You have unlimited choices and purchases of online products in mainland China
2. You can use US dollars, Mexican pesos and various currencies in circulation to shop
3. You can receive the overseas goods you purchased within 7 working days at the earliest
4. You can get a complete return and exchange system guarantee
5. You can get professional services from the awwwwbuy customer service team to answer any questions you encounter during the shopping process in mainland China
Under what circumstances is it appropriate to choose purchasing?
1. If you are used to using products and services from mainland China, or prefer a specific brand of goods, entrust us to buy them when they cannot be purchased abroad
2. Professional materials, books (especially Chinese versions) or equipment. For example, universities or scientific research institutions need to buy some very professional books or software. There is no channel to buy them abroad, but they can search for commodity sales information on Chinese mainland websites
3. Fashion cutting-edge: keep track of the fashion in mainland China, Ruili clothing, pop music, celebrity posters, etc.
4. Discover the price advantage: Because Chinese mainland has low labor and low production costs, the prices of most commodities are much lower; At the same time, AwwwBuy has designed a unique money-saving shopping model for customers
5. Clothing size advantage: Foreign clothing sizes are generally larger and do not conform to the body shape of orientals, but you can buy clothing that fits your favorite style or size on mainland Chinese websites
6. Entrust the purchase of auction items on auction websites in mainland China, such as the proxy auction and purchase of Taobao products
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2. Disclaimer of purchasing and transshipment goods
In order to ensure that the goods you purchased can be received smoothly, we will have corresponding handling standards for the goods that have arrived. Since Taobao and other websites may have illegal commercial activities, please shop with caution; In case of special circumstances (see the details in the link), it is deemed that you agree and follow-up actions will be carried out. If you have any questions, please contact customer service staff for verification when submitting the order.
Please be sure to read the following "Disclaimer of Purchasing and Transshipment Goods" in detail:
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"Disclaimer of Liability for Purchasing and Transshipment of Commodities"
AwwwBuy is committed to eliminating all your worries about international online shopping. In order to ensure that the goods you purchased can be received smoothly, we will have corresponding handling standards for the goods that have arrived. Since Taobao and other websites may have illegal commercial activities, please shop with caution; The following special circumstances are deemed to be your consent and follow-up actions will be carried out. If you have any doubts, please contact customer service staff for verification when submitting the order.
1. Sensitive commodities:
In order to ensure your normal delivery, we will take it out for you when it contains the following items.
1. Night vision goggles, night vision devices, sights
2. Electric shock sticks, electric shock flashlights, and other devices with electric shock functions
3. Swords and swords. Except for kitchen knives and daily tool knives.
4. Paintball guns, simulation guns, air guns, toy guns and other guns and ammunition.
5. E-cigarettes, cigarettes, cigars
2. Customs policy:
Containing imitation brands, large amounts of liquids\ powders, charged goods, food\ medicines, etc. may be restricted by customs policies and have certain shipping risks. If there are consequences arising from the above risks, this site is not responsible for customs clearance and relevant legal responsibilities.
3. Unable to professionally inspect the goods:
If you buy electrical appliances, brands\ imitations, tickets, cards, models and other products, we will not be able to conduct professional (quality, authenticity, integrity, etc.) inspections for the products you ordered; When the quality inspector accepts, he can only check whether the appearance of the product is intact and whether the accessories are complete, but he cannot turn on the machine to check whether the product has quality problems.
4. Easily damaged products:
Contains ceramic\ glass products, irregularly shaped products (wipers, car baffles, etc.), etc. The products are tossed and turned many times during transportation, which may cause the products to be worn and broken. Please be careful when purchasing. We guarantee the integrity of the goods before delivery, but if the goods are damaged during delivery and are judged as fragile by logistics, you will be responsible for the resulting losses.
5. Customized products:
If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order the item as per your thoughts as well as creativity. After successful negotiation with the merchant, you need to provide the Want Want, contact information or password for contacting the merchant. We cannot conduct professional inspection of such goods for you, and the resulting losses shall be borne by yourself.
6. Deposit slip:
Due to the regulations of Taobao sellers, the deposit order cannot be cancelled after being photographed. At the same time, you need to follow up the information released by the seller to make up the balance, and the goods can only be delivered after making up the payment. If the balance is not made after the deadline, the deposit will not be refunded.
7. The seller's reputation is low:
It is recommended that you choose a store with a store reputation of more than three hearts and pay Taobao deposit to purchase goods. For stores with low merchant reputation and no insurance premium payment, there may be disputes such as the seller's failure to deliver goods, false delivery, after-sales, rights protection, etc., and the resulting losses will be borne by you yourself.
8. "CD" and "figure" products:
Since both "CD" and "figure" products have high collection value, in order not to affect the user's collection, the inspection standard for such products is to inspect the goods without opening the plastic sealed bag, and only to check whether the appearance is damaged. The details of the internal parts cannot be verified in detail, and the risks arising therefrom are borne by you.
If the order you submit has the above risks, we will deem that you have read and accepted the above terms. Please be sure to read them carefully. AwwwBuy reserves all rights of interpretation!
3. 5-day no-reason return and exchange service rules for purchasing agents
AwwwBuy purchases goods depending on the specific situation, and provides 5-day no-reason return and exchange service. You need to understand and confirm that we
The unreasonable return and exchange service can be enjoyed once within 30 days, and a certain operating fee will be charged for subsequent returns and exchanges of goods, as well as some
Sub-orders cannot support returns and exchanges.
Please be sure to read the following "5-day no-reason return and exchange service rules for purchasing" in detail:
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"5-day purchasing service rules for no reason to return and exchange goods"
AwwwBuy provides 5-day no-reason return and exchange service for purchasing goods depending on the specific situation. You need to understand and confirm that our no-reason return and exchange service can be enjoyed once within 30 days. Subsequent returns and exchanges of goods will be charged a certain operating fee, and some orders cannot support returns and exchanges.
AwwwBuy is a platform that provides Chinese commodity purchasing and transshipment services, providing users with commodity information search, purchasing and delivery services. During this period, AwwwBuy provides basic commodity inspection services, communication and confirmation with merchants and after-sales service to protect your legitimate rights and interests and ensure your shopping experience.
If you find that the purchased products are counterfeit or inferior, please contact online customer service to complain or send an email to service@awwwbuy.com to help you handle:
1. Receipt and acceptance:
After AwwwBuy warehouse receives your goods and provides quality inspection photos for warehousing, or after you receive the package, if you find quality problems with the goods or doubt their authenticity, please contact customer service as soon as possible and provide relevant evidence.
2. Complaint materials:
Provide the order form, payment voucher, description of the goods, and evidence of counterfeiting and inferior goods.
3. After receiving your complaint materials, our customer service team will understand the specific situation with you, assist you in communicating with the seller to solve the problem, and make every effort to fight for your legitimate rights and interests.
Please note that further professional evaluation and legal process may be required due to the authenticity identification of goods involved. For professional appraisal agency certification, the cost of the appraisal will be borne by you. In order to protect the rights and interests of all parties, we recommend choosing formal channels and sellers with high reputation when purchasing, so as to reduce the risk of purchasing fake goods.
Refers to the special after-sales service provided by the "Seller" to its buyers by using the technical support and services provided by the third-party platform. If the order is within 7 days from the date of signing for the goods (i.e. within 5 days of the goods being put into storage), the buyer is allowed to return or exchange the purchased goods according to these rules and other publicity rules of the third-party platform.
5-day no-reason return product categories are divided into two categories: "unsupported" and "supported"
| Classification | Type | Examples of products (including but not limited to) | After-sales treatment method |
| Not supported | Customization, customized class | Personalized customization and design services | After receiving your return request, we will try to fight for you, but the specific situation is subject to the reply of the merchant |
| The warehouse has been requested to remove packaging, tags, commodity peripherals and accessories | Clothes, etc. that have been packaged with tags and tags | ||
| Newspapers, periodicals delivered | Subscribed newspapers and periodicals | ||
| Idle and resell goods | Second-hand goods, idle goods | ||
| Overseas purchasing agent/global purchasing category | Goods purchased from overseas, Hong Kong, Macao and Taiwan | ||
| intimate clothing | Underwear, socks, leggings, etc | ||
| Adult products | All kinds of adult products | ||
| Merchant regulations do not support returns and exchanges | Subject to actual store and seller | ||
| Food | Cookies, candy, etc | ||
| Books (≥ 15) | 15 and more books | ||
| Goods with "special integrity" requirements are unpacked | Goods in sealed packagingClick to view the "Special Intact Standard Reference Table" | ||
| Support | The merchant promises to provide goods that are returned or exchanged without reason (except for some goods and categories), within 5 days after the goods are put into storage, and the goods do not affect the seller's secondary sales You shall bear the return postage for free shipping goods, and you shall bear the delivery postage and return postage for non-free shipping goods. | Initiate a return application within 5 days after the goods are put into storage, and we will handle it for you | |
Within 5 days when the order is in the "warehousing" status (calculated from the next hour after "warehousing", and 5 days after 120 hours), you can apply for an unreasonable return or exchange on your personal page. It may not be accepted after the deadline.
Charging standards
No reason to return and exchange fee = shipping fee sent to the seller + shipping fee sent by the seller + return and exchange service fee
Return and exchange service fee charging standard
Ordinary users are exempted from the first return and exchange service fee every month. If the number of times exceeded in the current month, they will be charged in the following ways:
| Number per month | Returns/Exchanges |
| 0-1 times | 0 CNY/time |
| 2-5 times | 10 CNY/time |
| 6 times and more | 20 CNY/time |
* In order to prevent some malicious order refund and order fraud behaviors, tiered charges will be implemented from August 10, 2024
(Please choose the reason according to the actual situation)
| Responsible Party | Condition | Related cases | Expenses |
| My reason | Don't want it anymore | Customer A applies for unreasonable return or exchange due to personal reasons | Ordinary users return the goods for the first time + exchange the goods for the first time every month, and the service fee is waived. If the number of times is exceeded, a "return/exchange service fee" will be charged according to the latest announced standard: Examples of returns/exchanges: For the second return or exchange of goods in the current month, the customer needs to pay a fee = shipping from the seller + shipping to the seller + service fee of 10 yuan. For the 6th return of goods in the current month, the customer needs to pay a fee = shipping from the seller + shipping to the seller + service fee of 20 yuan The customer does not need to bear the return and exchange costs caused by reasons other than the customer. For example, the seller sends the wrong goods, there are obvious quality problems (damage) in the warehousing goods, and the goods are damaged by express transportation. |
| Buy Wrong/Buy More | Customer B bought the wrong/more goods due to personal reasons, and applied for no reason to return or exchange the goods | ||
| Shipping is too expensive and out of budget | Customer C applies for no reason to return or exchange due to the high international shipping cost exceeding the budget | ||
| The seller regards the goods as having no quality problemsClick to view "Common Types of Product Defects/Quality Problems" | Customer D thinks that the actual goods are inconsistent with the pictures, and applies for no reason to return or exchange the goods. After verification with the seller, there is no quality problem with this product | ||
| Seller Reason | Send wrong goods | Due to the seller's reason, the wrong goods were sent, resulting in the actual arrival goods being inconsistent. Example: The size and color do not match the order purchased by the customer | |
| Quality Issues | There are obvious quality problems in warehousing goods, such as holes and stains | ||
| Other reasons | Commodity damage caused by domestic transportation | The goods purchased by customers have been damaged when they are put into storage due to domestic express delivery |
Precautions:
1. The amount applied for return or exchange shall be subject to the actual price of the product paid by you
2. Whether the return or exchange can be successfully accepted is subject to whether the seller agrees to the return or exchange
3. After applying for an unreasonable return or exchange, please keep the account balance sufficient to pay the return and exchange freight fee and service fee
4. Please refer to the table below for the packaging of some products on the platform. If there is any discrepancy, the unreasonable return and exchange rule cannot be used
Special intact criteria:
| Category name | Special integrity standard |
| Sneakers new | (If any) Anti-theft buckles and anti-damage stickers shall not be cut off or torn; And does not affect fair use |
| Detergent/sanitary napkin/paper/aromatherapy | The disposable sealed packaging of washing and care products (if any) is unopened; |
| Haircare/Wigs | Disposable sealed packaging of hair care products (if any) is unopened; |
| Beauty Skin Care/Body/Essential Oils | (if any) the disposable sealed packaging of the goods is not opened; |
| Makeup/Perfume/Beauty Tools | (if any) the disposable sealed packaging of the goods is not opened; |
| Digital home appliance industry (except cameras and household appliances) | 1. The network access license is not damaged (destroyed); 2. No immersion solution; |
| Digital camera/SLR camera/video camera | The shutter of SLR camera products is used no more than 20 times; |
| Major appliances | 1. LCD TVs and air conditioners are allowed to be simply powered on and debugged, and are not allowed to be installed and used on the wall; 2. The washing machine must not be used under water; |
| Model Play/Animation/Peripherals/COS/Board Games | The inner packaging (if any) of models, figures, soldiers and BJD commodities cannot be removed with rubber strips and plastic seals; |
| Electronic components | 1. No welding operation has been carried out; 2. The integrated circuit is not mounted on the IC base; 3. Disposable sealed packaging of consumables (thermal silicone grease/thermal paste, electronic glue/potting glue/sealant/adhesive, conductive glue, conductive ink) is not opened; |
| Level 2 category "Game Software" under Level 1 category "Video Games/Accessories/Games/Raiders" | (If any) The disposable sealed packaging of the outer packaging of the commodity is not opened; |
| Pet food, health products and pharmaceuticals under Category I "Pets/Pet Food and Supplies" | (If any) The disposable sealed packaging of the outer packaging of the commodity is not opened; |
| Books/Magazines/Books | 1. (If any) The disposable sealed packaging of the goods is not opened; 2. The product has no creases, water stains, stains, handwriting and reading traces; |
| The second-level categories "Feed" and "Animal Health Products/Veterinary Drugs" under the first-level category "Animal Husbandry/Breeding Materials" | (if any) the disposable sealed packaging of the goods is not opened; |
| If the outer packaging of food (including health food), cosmetics, medical equipment, family planning products, personal care products, adult products, baby diapers, books and audio-visual products is sealed at one time, it shall not be opened."Sealing" refers to the packaging measure in which the outer packaging of the commodity is sealed (signed) or plastic (tightly) sealed by the manufacturer. | |
Frequently Asked Questions:
1. What should I do if the order does not support "no reason to return or exchange" and there is an after-sales dispute?
If there is a quality problem with the goods, awwwwbuy platform will contact the seller for verification according to the actual situation, and inform the user in time after checking the final treatment plan. If there is no quality problem with the goods, according to the regulations of the third-party platform, the return service is not supported. AwwwBuy will try to communicate with the seller and strive for relevant interests for users.
2. If "no reason to return or exchange" is used, who will bear the freight?
Before initiating a return application, the goods must be brand new and do not affect secondary sales. If there is no quality problem with the goods, the customer needs to bear the purchase and return freight after initiating the application. If there is a quality problem with the product, the seller will bear the round-trip freight after the customer initiates the application.
3. If the order is unshipped, I apply for a return. Will there be a charge in this case?
There will be no charge, so please don't worry. There is no reason to return or exchange goods before they will be charged: First, you ask for a return because of non-product quality problems; Second, the goods have been put into storage and need to be returned for no reason; Third, the order that has expired the number of free unreasonable returns that can be enjoyed in the current month; Therefore, we will not charge you for unshipped items.
4. If the seller has shipping insurance and free shipping, do I still need to pay the shipping sent by the seller for returning the goods?
Regarding the explanation of freight insurance, because the insurance company's compensation is determined based on the return rate of Taobao accounts, the current return rate of our purchasing accounts is relatively high, and the insurance company may not make claims, so the freight insurance claims may fail. In addition, for free shipping goods, because the merchant pays the shipping in advance, if you apply for an unreasonable return, you need to pay the shipping fee sent by the merchant. Therefore, if you apply for an unreasonable return or exchange, you need to bear the round-trip freight.
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4. Parcel forwarding service agreement and inspection rules
You need to know about prohibited items for international mailing. AwwwBuy will sign and check your package according to the transshipment signing rules, and receive and follow-up the packages that meet the requirements.
Please be sure to read the following contents of the Parcel Forwarding Service Agreement in detail:
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Parcel Forwarding Services Agreement
Parcel transfer receipt and inspection rules:
1. When signing for the package, it is found that the outer packaging is seriously damaged and other goods that do not meet the receipt requirements will be directly rejected or returned.
2. If your package meets the receipt requirements, the warehouse will unpack all packages for contraband inspection after receiving the goods, and then weigh them and put them into storage.
3. If it is found that your goods do not meet the requirements of transportation and air transportation, we will make a special logo on the relevant order to remind you to negotiate the return.
4. If you have a reasonable domestic delivery time (our warehouse address is in Guangdong, and the general domestic delivery cycle is 3-5 days and the warehouse receipt information has not been found, please contact your domestic logistics company or website customer service staff to confirm the status of the goods.
"Inspection verification" and warehousing instructions
1. Select "Inspection and Verification", and the quantity, color, size and other information of the goods will be checked. After the inspection is completed, the original express box will be removed, and the goods will be packaged in awwwwbuy ziplock bags for warehousing. (Fragile, easy to break, the express box serves as a commodity packing box, and oversized goods are thrown into the original box. The specific situation is subject to the actual operation)
Precautions:
A. Color difference, size error, use effect, etc. do not belong to the scope of inspection;
b. Electrical appliances, digital products, peripheral products and other professional commodities, whose quality, model, spare parts, etc. are not within the scope of inspection;
c. "CD" and "hand-made" products. The inspection standard for such products is to inspect the goods without opening the plastic sealed bag. Only whether the appearance is damaged can be checked, and the details of the internal parts cannot be verified specifically;
2. If "inspection and verification" is not selected, only contraband will be checked, and the original box will be kept in storage (except for special circumstances: such as damage to the original box, etc.), and the quantity, color, size, etc. of the goods will not be checked specifically. If the goods There are any problems such as insufficient arrival and inconsistent colors, AwwwBuy will not assume relevant responsibilities.
Compensation standard for parcel transshipment:
Our company will not compensate for the loss, shortage, damage and delay of mail due to other reasons than our company during delivery. There is no liability for indirect losses and unrealized benefits. Please check the package compensation standard for details.
We shall not be liable for compensation in the following circumstances
1. Due to force majeure (except insured mail).
2. If the delivered articles violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations.
3. When delivered, the mail package is intact and there is no trace of disassembly, and the weight has not been reduced, but the internal parts are short or damaged.
4. The recipient has signed for it according to the prescribed procedures.
5. The mail is lost or delayed due to the customer's responsibility or the items sent themselves.
6. The customer fails to inquire and claim compensation from the date of delivery of the mail to the expiration of the inquiry period.
7. International mail is detained, confiscated or destroyed by the destination country in accordance with its domestic laws and regulations.
Prohibited items
Items forbidden to be delivered by mail
1. Articles prohibited from circulation or delivery by national laws and regulations;
2. Dangerous goods such as explosive, flammable, corrosive, radioactive and toxic;
3. Reactionary newspapers, books, windows or obscene articles;
4. Various currencies;
5. Articles that hinder public health;
6. Perishable items;
7. Live animals (except bees, silkworms and leeches whose packaging can ensure the safety of delivery and staff);
8. Items with improper packaging that may endanger personal safety, pollute or damage other mail equipment;
9. Other items that are not suitable for postal conditions.
Postal practice prohibits delivery
1. The nature of the article or its packaging is suspected of hurting postal service personnel or defacing mail or postal equipment.
2. Seal items with sharp edges, such as metal buttons, that may hinder mail processing.
3. All kinds of firearms, ammunition, explosive items, flammable items, corrosive items, radioactive elements and containers, powerful poisons, narcotic drugs, biochemical products and infectious items.
4. All kinds of publications, promotional materials, printed matter, etc. that endanger social security and stability and are obscene.
5. All kinds of articles that hinder public health.
6. Documents or articles prohibited from entering or circulating by the other party.
7. In addition to the above general provisions, the relevant provisions of the customs department should also be complied with.
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5. Domestic package refund and foreign package refund
Due to the particularity of international transportation, some packages will "fail to pass the domestic security inspection" when delivered to customs. Generally, you don't have to worry. After the package is returned, we can arrange to re-send it free of charge. If your package has been sent abroad and is returned due to reasons such as "unqualified international security inspection", "no one signed for it", "unknown address", "improper delivery", etc., you will be responsible for the freight of re-sending.
6. Parcel insurance and compensation
If your package is lost, you have purchased package insurance when submitting the waybill, and we will give the corresponding compensation amount according to your insured amount. You need to know that international mailing items are prohibited, and if the package is lost due to some subjective and objective factors, you will be responsible for it.
Please be sure to read the following "Compensation Standards" in detail:
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"Compensation Standards"
AwwwBuy after-sales compensation rules
1. There are three common abnormal package states in the process of international logistics transportation: package delay, package loss and package damage.
In view of the situation of parcel delay, the major logistics providers have not announced the corresponding compensation standards at present, that is, they do not provide corresponding compensation for parcel delay.
For the two cases of lost package and damaged package, we will make compensation according to the compensation standards of each route. You can contact online customer service to apply for compensation.
1. Running time: August 1, 2024;
2. Compensation method: The user contacts the customer service, and the customer service will return the compensation amount directly to the user's account after verifying the situation;
① Problem judgment criteria:
Lost parts: 1. The carrier determines that the parcel is lost, including the situation that the goods are lost in the warehouse or during distribution operations.
Damage: The carrier verifies the damage caused by logistics transportation (information to be provided: photos of outer packaging when signing for receipt, photos of damaged items, proof of value of goods (invoice or payment certificate))
There is no compensation in the following situations: 1. The package is confiscated by the customs 2. The customer fails to pick up the package in time, and the package fails to clear customs or deliver due to the wrong information of the recipient (address, telephone number, name)
② Purchase fee: 3% of the value of the goods, minimum 10 CNY, maximum 150 CNY
③ Compensation standard:
When not purchasing insurance:
Loss: 1. Refund shipping fee 2. The goods will be compensated according to the actual value (payment basis or invoice), but the maximum shall not exceed the quoted amount and the compensation limit is 600 CNY.
Damage: 1. Non-refundable freight 2. The commodity will be compensated according to the actual value (payment basis or invoice), but the maximum shall not exceed the quoted amount and the compensation cap is 600 CNY.
When purchasing insurance:
Loss: 1. Full refund of freight 2. The commodity will be compensated according to the actual value (payment basis or invoice), but the maximum shall not exceed the quoted amount and the compensation limit is 5,000 CNY (the actual price of the commodity, the insured amount, and 5,000 CNY choose the lower compensation)
Damage: Non-refundable freight 2. The commodity will be compensated according to the actual value (payment basis or invoice), but the maximum shall not exceed the quoted amount and the compensation limit is 5,000 CNY (the actual price of the commodity, the insured amount, and 5,000 CNY choose the lower compensation)
2. Disclaimer
1. Force majeure factors: including but not limited to: direct or indirect losses or damages caused by war, natural disasters (including earthquakes, cyclones, storms, floods, etc.), nuclear radiation, nuclear explosions, nuclear pollution and losses caused by other radioactive pollution;
2. The user cannot provide the relevant certificates required for compensation;
3. The time limit for applying for compensation is exceeded (without inquiry and no claim for compensation is made within 7 days after the package is signed or 45 days after delivery), and the package is signed normally during the period of applying for compensation;
4. Theft or disappearance for unknown reasons after delivery;
5. If the delivered items contain goods that cannot be insured, or the delivered items violate the prohibition or restriction regulations, they are confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;
6. The loss or loss of mail is caused by the loss caused by the responsibility, intentional act or negligence of the owner or the goods sent themselves;
7. Other circumstances that do not belong to the liability for compensation;
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7. Parcel receipt
The normal receipt of the goods marks the end of the whole transshipment process. Please check the outer packing box when signing for the package. If there is any problem, please report it to customer service immediately after signing for the package.
Please be sure to read the following "Parcel Receipt" contents in detail:
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"Parcel Receipt":
Matters needing attention when signing for goods
1. Before signing for receipt, check whether the outer packaging of the goods is intact, whether the box seal is intact, and whether there is a significant difference in weight
2. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for receipt, and make a note on the waybill before signing for receipt or directly reject the visa if there is any problem
3. If the package that has not been signed in front of the courier is damaged or missing, please keep the outer packing box (including the sealing tape) and feed it back to the local logistics company within 2 days after signing (subject to the time of delivery on the logistics provider's website)., and provide goods invoices, physical photos and other information to contact us to apply for compensation from the carrier for you.
4. The normal receipt of the goods marks the end of the whole transshipment process. Our company will not be responsible for any situation that occurs to the goods after the normal receipt
5. After the package is signed, if you have any questions, please report it to customer service within 72 hours of signing, and it will not be accepted after the deadline
Disclaimer clause
1. Fragile products and vulnerable products, regardless of whether they choose to strengthen the packaging or not, will only participate in loss claims, not damage claims
2. Dangerous goods and contraband do not participate in the claim (for example: compressed gas, liquefied gas, flammable liquid, acid-alkaline corrosive products and other national prohibited goods)
3. Do not participate in the claim for losses or expenses caused by natural loss, essential defects, characteristics of the goods, rise or fall in market price, etc.
4. All or part of the loss of goods caused by natural disasters such as bad weather, lightning, tsunami, earthquakes, floods and natural disasters during transportation
5. Due to force majeure factors such as weather and customs clearance timeliness, the goods will not participate in compensation for exceeding the shelf life, exceeding the warranty period, exceeding the delivery period, etc.
6. Due to customs reasons, you need to cooperate and assist in relevant operations (including but not limited to payment of customs duties), but your refusal to cooperate prevents the package from being delivered within the time limit promised by the forwarding service provider. The losses, responsibilities and consequences caused will be borne by you yourself, and the forwarding logistics provider will not bear any responsibility.
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8. After-sales
It is recommended that you confirm receipt of the package promptly after you receive it. You need to apply for after-sales service within the after-sales validity period of the package. After-sales service will not be provided after the deadline. The after-sales validity period is calculated based on the number of days you send and the time you confirm receipt.
Please be sure to read the following "After-Sales Precautions" in detail:
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"After-sales precautions":
After-sales validity period:
① After the user submits the confirmation of receipt, the after-sales validity period is calculated for 7 days from the second day after the confirmation of receipt. If the confirmation of receipt is 8.1, the after-sales validity period is 8.8-8.14 days
② When the user confirms the receipt of the goods, that is, the user confirms that the package has been received, and there is no problem with the package, and the receipt can be confirmed.
Apply for after-sales: Contact online customer service.
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8. Description of refusal of compensation service scenarios
(1). AwwwBuy is committed to eliminating all your worries about international online shopping. In order to ensure that the goods you purchased can be received smoothly, we will have corresponding processing standards for the goods that have been sent to the warehouse. As websites such as Taobao may have business practices that are not completely legal or non-compliant, please shop with caution; The following special circumstances are deemed to be your consent and follow-up actions will be carried out. If you have any doubts, please contact customer service staff for verification when submitting the order.
1. Sensitive goods:
1.1. Night vision goggles, night vision devices, sights
1.2. Electric shock sticks, electric shock flashlights, and other electric shock functions
1.3. Swords and swords. Except for kitchen knives and daily tool knives.
1.4. Paintball guns, simulation guns, air guns, toy guns and other guns and ammunition.
1.5. Electronic cigarettes, cigarettes, cigars
In order to ensure your normal delivery, we will take it out for you.
2. Customs policy:
Containing imitation brands, large amounts of liquids\ powders, charged goods, food\ medicines, etc. may be restricted by customs policies and have certain shipping risks. If the consequences arise from the above risks, this site is not responsible for customs clearance and assumes any related legal responsibilities.
3. Unable to professionally inspect the goods:
If you purchase electrical appliances, brand\ imitation brands, tickets, cards, models and other products, we will not be able to conduct professional (quality, authenticity, integrity, etc.) inspections for the products you ordered; When the quality inspector accepts, he can only check whether the appearance of the product is intact and whether the accessories are complete, but he cannot turn on the machine to check whether the product has quality problems.
4. Easily damaged products:
Contains ceramic\ glass products, irregularly shaped products (wipers, car baffles, etc.), etc. The products are tossed and turned many times during transportation, which may cause the products to be worn and broken. Please be careful when purchasing. We guarantee the integrity of the goods before delivery. In view of fragile products that are easily damaged during delivery, it is recommended that you purchase corresponding value-added services on the platform to ensure that your goods are not easily damaged during delivery. If you have purchased AwwwBuy For value-added services for fragile products, AwwwBuy will compensate for losses with reference to the platform compensation rules.
5. Customized products:
If the order you submit is a customized product, it is recommended that you negotiate directly with the merchant. Order the item as per your thoughts as well as creativity. After successful negotiation with the merchant, you need to provide the Want Want, contact information or password for contacting the merchant. We cannot conduct professional inspection of such goods for you, and the resulting losses and responsibilities shall be borne by you.
6. Deposit form:
Due to the regulations of Taobao sellers, the deposit order cannot be cancelled after being photographed. At the same time, you need to follow up the information released by the seller to make up the balance, and the goods can only be delivered after making up the payment. If the balance is not made after the deadline, the deposit will not be refunded.
7. The seller's reputation is low:
Due to the regulations of Taobao sellers, the deposit order cannot be cancelled after being photographed. At the same time, you need to follow up the information released by the seller to make up the balance, and the goods can only be delivered after making up the payment. If the balance is not made after the deadline, the deposit will not be refunded.
8. "CD" and "hand-made" products:
Since both "CD" and "figure" products have high collection value, in order not to affect the user's collection, the inspection standard for such products is to inspect the goods without opening the plastic bag, and only to check whether the appearance is damaged. The details of the internal parts cannot be verified in detail, and the risks and responsibilities arising therefrom shall be borne by you.
If the order you submit has the above risks, we will deem that you have read and accepted the above terms. Please be sure to read them carefully. AwwwBuy reserves all rights of interpretation!
(2) Our company will not compensate for the loss, shortage, damage or delay of mail due to the following reasons other than our company during delivery. There is no liability for indirect losses and unrealized benefits.
1. Due to force majeure (except insured mail).
2. If the delivered articles violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations.
3. The recipient has signed for it according to the prescribed procedures.
4. The mail is lost or delayed due to the responsibility of the user or the items sent themselves.
5. The user fails to inquire and claim compensation from the date of delivery of the mail to the expiration of the inquiry period.
6. International mail is detained, confiscated or destroyed by the destination country in accordance with its domestic laws and regulations.
(3) Instructions for Prohibited Items
1. The items that are prohibited from being delivered by mail are as follows
1. Articles prohibited from circulation or delivery by national laws and regulations;
2. Dangerous goods such as explosive, flammable, corrosive, radioactive and toxic;
3. Reactionary newspapers, books, windows or obscene articles;
4. Various currencies;
5. Articles that impair public health;
6. Perishable items;
7. Live animals (except bees, silkworms and leeches whose packaging can ensure the safety of delivery and staff);
8. Items with improper packaging that may endanger personal safety, pollute or damage other mail equipment;
9. Other items that are not suitable for postal delivery conditions.
2. Postal practice prohibits delivery
1. The nature of the article or its packaging is suspected of harming postal service personnel or defacing mail or postal equipment.
2. Seal items with sharp edges, such as metal buttons, that may hinder mail handling.
3. All kinds of firearms, ammunition, explosive items, flammable items, corrosive items, radioactive elements and containers, strong poisons, narcotics, biochemical products and infectious items.
4. All kinds of publications, promotional materials, printed materials, etc. that endanger social security and stability and are obscene.
5. All kinds of articles that hinder public health.
6. Documents or articles prohibited from entering or circulating by the other party.
7. In addition to the general provisions mentioned above, the relevant provisions of the customs department shall also be complied with.
(2) [1688 Commodity Purchasing Service Rules]
This purchasing service is provided by AwwwBuy to assist you in purchasing your specified products from 1688 sellers. The quality of 1688's products has nothing to do with AwwwBuy. We do not provide accurate inventory services, provide limited sampling inspection services, and provide limited after-sales services. Please choose your products carefully and bear all your own risks.
Please be sure to read the following "Introduction to 1688" in detail:
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Introduction to 1688
1. Overview of 1688
1688 is China's leading domestic trade e-commerce platform for small businesses. Provide business opportunity information and convenient and secure online transactions to tens of millions of buyers and suppliers worldwide. 1688 is the first choice for personal purchasing or enterprise purchasing with abundant commodities, low prices and security.
2. Things to note when purchasing 1688
1. See clearly the batch quantity and buyer services provided by the seller;
2. Choose a seller with "Integrity Pass", which has the guarantee of quality and return;
3. Research more, compare more, and choose the best;
4. Agree with the seller in advance on the return and exchange rules, who will bear the return and exchange freight fee, etc.;
3. AwwwBuy purchasing agent 1688 service description
1. Price description
The product and shipping cost of 1688 may change due to different purchase quantities. You can modify the product price and shipping cost according to the actual purchase quantity.
2. Starting batch description
There is a "starting batch" for 1688 products. If you need to purchase on behalf of you, please purchase according to the "starting batch"; If your purchase quantity is lower than the starting batch size, AwwwBuy will judge that the order is invalid, and you need to cancel the order and place a new order.
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III. Description of restrictions on international logistics and mailing
The goods purchased in China must comply with the laws and regulations of the People's Republic of China and are allowed to be exported by the state. According to the differences in customs policies of various countries, some countries or regions are more sensitive to special commodities, and the probability of being confiscated when entering local customs will be slightly higher. You also need to understand and confirm.
Customs inspection of parcels is basically in the form of random inspection. If the customs deems that your package is special (for example, it is large in size, too heavy in weight or contains sensitive products, etc.), the customs will generally proactively contact the recipient to provide invoices or customs clearance documents.
Be sure to read it in detail:
1. Restrictions on the entry and exit articles of the People's Republic of China
https://www.AwwwBuy.com/us/page/help/ # search _ helpId33 '
2. Mailing restrictions-scope of purchasing and transshipment goods
Please refer to the Parcel Forwarding Service Agreement
3. Mailing restrictions-purchasing and transshipment inspection scope
Please be sure to read the following "Scope of Purchasing and Transshipment Inspection" in detail:
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Scope of Purchasing and Transshipment Inspection
Purchasing inspection scope:
1. After the goods arrive at AwwwBuy, professional quality inspectors will inspect the appearance of the goods. Such as color, large area damage, stains, size, model, version number, etc. (such as clothing products, your product remarks or the final changes in the later period shall prevail, and the inspection shall be based on the size on the label and tag of the product. Judgment, color difference, size and other errors are not within the scope of inspection);
2. Electronic and digital products are special commodities. Quality inspectors only check the appearance of the commodities, whether the accessories are complete, and cannot be turned on to check whether there are quality problems in the commodities;
3. When you receive the goods, if there are product problems caused by inspection, you can apply for after-sales service.
Parcel transshipment inspection rules:
1. If the parcel meets the receipt requirements, the warehouse will weigh it and put it into storage according to the weight of the parcel after receiving the goods;
2. When signing for the package, if it is found that the outer packaging is seriously damaged and other goods that do not meet the receipt requirements, it will be directly rejected or returned.
Warm tips:
1. Check "Unpacking Inventory", and we will conduct inspection based on the product links and remarks you provided. When you submit a forwarding order, please provide accurate and detailed product purchase information (such as product color, quantity, size, etc.); If "unpacking and inspection" is not checked, the warehouse will not do unpacking and inspection in principle;
2. Color difference, size error, usage effect, etc. are not within the scope of inspection; Electronic digital category is a special commodity, and the quality inspector only checks the appearance of the commodity, but does not conduct start-up inspection;
3. For information that cannot be confirmed, such as no obvious problems such as obvious damage or defacement of the product, we will default that you and the merchant have communicated and reached an agreement;
4. If you find that your goods do not meet the requirements of transportation conditions after receiving the goods, we will make a special logo on the relevant order to remind you to negotiate the return.
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4. Customs inspection
Parcels sent abroad need to go through foreign customs, and customs inspection of parcels is basically in the form of random inspection. If the customs deems that your package is special (for example, it is large in size, too heavy in weight or contains sensitive products, etc.), the customs will generally proactively contact the recipient to provide invoices or customs clearance documents. The expenses incurred in the return or destruction of the package due to the inability to contact the recipient or the recipient's failure to cooperate with the customs clearance will be borne by the recipient.
4. Limitation of liability level No commitment to guarantee
Be sure to read it in detail:
[AwwwBuy full-site international logistics after-sales compensation standard]
Please refer to the "Compensation Standards"
5. Agreement Update and User Concern Obligation
1. In order to provide you with better services and with the development of awwwwbuy business, this privacy policy will also be updated accordingly. However, we will not reduce your rights under this Privacy Policy without your express consent. We will issue an updated version on the awwwwbuy website, awwwwbuy mobile terminal and remind you of updates to relevant content through website announcements or other appropriate means before it takes effect. Please also visit awwwwbuy to keep abreast of the latest privacy policy.
2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to emails, text messages or special reminders on the browsing page).
Significant changes referred to in this policy include but are not limited to:
(1) Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information processed, the use method of personal information, etc.;
(2) We have undergone significant changes in ownership structure and organizational structure. Such as owner changes caused by business adjustments, bankruptcy mergers and acquisitions, etc.;
(3) The main objects of personal information sharing, transfer or public disclosure have changed;
(4) Significant changes in your rights to participate in the processing of personal information and the way they are exercised;
(5) when our responsible department, contact information and complaint channels responsible for handling personal information security change;
(6) When the personal information security impact assessment report indicates that there is a high risk.
3. We will also archive the old version of this document for your review.
LEGAL NOTICE AND PRIVACY POLICY
AwwwBuy attaches great importance to the privacy of users and the protection of personal information. When you use our products or services, we may also use your mobile phone and related information. How we want this information to be collected, used, saved, shared and transferred when using our products or services through this Privacy Policy, and the ways we provide you to access, update, delete and protect this information.
Please refer to: "Privacy Policy"
