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common problem
2024-08-06 17:21:32

Question 1: How long will it take to receive my order for payment?

Please note that delivery time=processing time+transportation time (excluding any customs delays, weekends, holidays, and other circumstances)

Processing time: It usually takes 2-4 days to transport from Chinese merchants to AwwwBuy's China consolidation warehouse.

Shipping time: Refers to the transportation from AwwwBuy warehouse to your hands. Please refer to the reference time for each logistics route for the logistics route delivery time. Air transportation is usually faster, while sea transportation is slower.

Question 2: Why do we need to make two payments?

Due to the inability of AwwwBuy warehouse to accurately determine the weight and size information of the goods before receiving them, segmented payment is adopted. The first payment is made separately for the goods and logistics costs. The first payment is for the value of the goods and the cost of shipping from the Chinese merchant to AwwwBuy China warehouse. The second payment is for the logistics transportation cost from AwwwBuy warehouse to your receipt.

Question 3: How to check my logistics information:

Click on "package" - "View Logistics" to check the latest trajectory.

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Question 4: How long can AwwwBuy warehouse store packages for?

It can be stored for free for 90 days, and packages that exceed 90 days will be destroyed. Please pay attention to the package you purchased and apply for shipment as soon as it arrives.

Question 5: How to save on shipping and taxes?

If you want to receive the goods as soon as possible: send them by air freight, but please pay attention to the receiving category and taxes for each route.

If you want to save shipping costs as much as possible: choose a sea freight route. Some sea freight logistics routes include tax inclusive products, please pay attention to distinguishing them.